The Hou-Ren-Sou Campaign
2/1/2006
Geraldine Palacio
Communication is the glue that holds organizations together. Communications assists organizational members to accomplish both individual and organizational goals, implement and respond to organizational change, coordinate organizational activities, and engage in virtually all organizationally relevant behaviors.
The Hou-ren-sou Committee with its main goal of communication improvement, has already proposed and implemented certain measures of eliminating the barriers in communication through communication improvement awareness campaign, Hou-ren-sou workshop, and department action plan on communication improvement. Last year, the committee held a poster-making contest, informative TV-infocommercials, inspiring Hou-ren-sou Quote for the Day, enriching Hou-ren-sou Workshops and just recently the educational animation brought by the three cute little cats of Hou-ren-sou. Since these projects and programs were already implemented, the committee held a Hou-ren-sou Skill Survey last February 1-4, 2005, to monitor and assess the level of communication skills of our colleagues.
The Hou-ren-sou Skill survey consists of statements regarding Houkoku Skills (reporting), Renraku Skills (Informing), and Soudan Skill (Consultation). The rater will rate the ratee based on these statements by simply choosing the 1, 2, 3, and 4. The number 4 corresponds to strongly agree, 3 for slightly agree, 2 for slightly disagree, and 1 for strongly disagree. The ratees score will then be tabulated and interpreted as follows, for a score of 53-60 points (A), he or she is considered to be a model for other employees to emulate, while a score of 45-52 points (B), his or her communication skills exceeds expectation, a score of 37-44 points (C), his or her communication skills is within expectation and last but not the least is a score of 15-36 points (D) which is interpreted as needs improvement.
Based on the outcome of the survey, all the departments and levels of positions appear to be commendable. The result can be summarized through percentages. The 27% of the rated employees are considered as models while 37% exceeds expectation, 12% is within expectation and only 5% needs improvement. The ABC ratees were 76%. The 19% missing are those that were not rated because of various reasons such as overseas assignment, etc.
The conclusion and recommendation of the committee based on the result of the survey is to continue the exercise every February and October until next year with the target of raising the percentage to 94%. Department plans on Hou-ren-sou will be re-aligned based on the result of the Hou-ren-sou survey. Department Mangers or Team Managers must give feedback to colleagues on the results of the survey especially to those rated as D (needs improvement).
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